Duckysino Casino support desk
Get the right Duckysino Casino contact first time
Reach Duckysino Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, in English, German, Finnish and Norwegian.
Contact support now
Must be 18 or older to participate. Full terms on site.
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Something needs sorting
Which way reaches a real person fastest?
Start the chat
Start live chat for anything urgent: a stuck withdrawal, a bonus that did not credit, a login that fails. Someone typically answers within one minute, around the clock.
Duckysino Casino e-mail
Write to [email protected] for documents, statements or a detailed complaint. Replies usually land within six hours, so this suits matters that can wait a little.
Call the support line
Call +61 2 4521 3886 (AEST) when you would rather talk it through. Typical pickup is about one minute, and the line stays open day and night.
Playing from Australia
Everything Australian players get from us
Reach us
Australian phone: +61 2 4521 3886; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]
Who watches over us
Supervisory authority: Malta Gaming Authority, MGA/B2C/743/2019
Help nearby
Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Escalation path
Escalate your case until someone answers
What goes in the e-mail?
Send the full story to [email protected] with your account email, the dates and any screenshots. A written reply follows once the details are checked.
Duckysino Casino manager review
Ask for a manager in the same e-mail thread so the earlier answer gets a second look. Expect a written response that explains the outcome in plain terms.
Regulator review as final step
Refer the matter to the Malta Gaming Authority once our own review is closed. The regulator acts on complaints only after the operator has had its say.
Duckysino Casino inboxes
Department addresses, straight through
Account desks
General support and account help: [email protected]; Document checks and KYC: [email protected]
Money desks
Deposits and withdrawals: [email protected]
Other desks
Formal complaints: [email protected]; Privacy and data requests: [email protected]; Business and partnerships: [email protected]
Waiting for a reply
How quickly do we answer?
Live chat
Chat hours: 24 hours a day, 7 days a week; Chat first reply: 1 minute; Time zone: AEST
E-mail
E-mail address: [email protected]; E-mail reply: 6 hours
Phone
Phone number: +61 2 4521 3886; Phone waiting time: 1 minute
Fewer back-and-forths
Answers that end the runaround
What happens when I ask for my personal data or a deletion?
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Ask us and we arrange a copy or deletion of what we hold on you. Privacy requests go to [email protected], and the team confirms what was done in writing. Some records linked to wagering must stay for licensing reasons, and we will say which ones.
What if my documents are still unverified after I upload them?
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Upload proof of identity, proof of address and confirmation of your payment method, and expect a decision within thirty-six hours. Most files clear sooner when the images are sharp and the names match your profile. Anything blurred is returned with a note on what to reshoot.
What happens when the first answer does not help me?
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Reply to the same thread and ask for it to be escalated, so the whole history travels with your request. If the reply still misses the mark, send the details to [email protected]. Unresolved cases can then go to the Malta Gaming Authority, our regulator.
Do I need to share my password before support can help?
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Say your full name, date of birth and the email address you registered with, and the team will find the account. No password is ever requested, by chat, email or phone. Anyone asking for one is not us.
When is my account actually closed after I ask?
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Send the closure request from your registered email address and the account is shut once we confirm it is yours. Expect that within thirty-six hours if your documents are already on file. Withdraw any balance first, because a closed account cannot pay out.
Where do I get help at three in the morning on a Sunday?
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Staff answer live chat and the phone every hour of every day, including public holidays, on AEST time. Typical waits are about one minute for chat and for the phone, while email replies land within six hours. That means a Sunday night question still gets a person.
Company record
Not an anonymous site: a named, licensed company
Company
Legal name: Duckysino Limited; Company number: 223864 (Anjouan); Address: Level 3, Tagliaferro Business Centre, High Street, Sliema, SLM 1549, Malta
License
Regulator: Malta Gaming Authority; License number: MGA/B2C/743/2019
Written contact
Support e-mail: [email protected]
Duckysino Casino checklist
Get a fix on the first reply
Checklist before you write
Gather these five things so the first reply can solve the problem.; Account e-mail you log in with; Transaction ID or reference number; Screenshots of the error or page; Photo ID for identity checks; Rough time the issue started